Q1: What materials do you use for your tables and chairs?
A: We primarily use high-quality, durable materials including solid wood (like beech, and rubberwood), MDF with wood veneers, and metal frames. All finishes are non-toxic and built to last for years of daily use.
Q2: Can I request custom designs or modifications?
A:Absolutely! With our years of manufacturing experience, we specialize in customizing products to meet your specific needs. This includes adjustments to dimensions, materials, and finishes. Contact us to discuss your project.
Q3: What is your payment process?
A: We require a **30% deposit** to initiate production. The remaining **70% balance** is due after your approval of the **Bill of Lading (B/L) draft copy**, before shipment.
Q4: What is a Bill of Lading (B/L) draft copy?
A: A B/L draft is a preliminary document from the shipping company that proves your goods have been loaded onto the vessel. We will send it to you for final confirmation before the shipment departs, ensuring everything is correct.
Q5: What is your main shipping method?
A: For international orders, we primarily use sea freight (by sea) due to its cost-effectiveness for large furniture shipments. We handle all the logistics to make the process smooth for you.
Q6: How long does production and shipping take?
A:Production time varies by order size and complexity (typically 30-45 days). Sea freight transit time usually takes an additional 30-40 days. We will provide a detailed schedule upon order confirmation.
Q7: What if the products arrive with quality issues or damage?
A: We stand behind the quality of our products 100%. If you receive items with manufacturing defects or damage, please send us photos and a description immediately. We will take full responsibility and resolve the issue to your satisfaction, which may include repair, replacement, or compensation.
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